Routing Agent is coming .Join the waitlist
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Coming SoonSalesIncluded in UpGPT Platform — from $497/mo

Routing Agent

Right lead, right rep, every time

🔌API

What It Does

Assigns every lead to the optimal rep based on CRM ownership, territory, product interest, workload, and real-time availability. Eliminates territory conflicts, account owner mismatches, and load imbalances that destroy deals. Every routing decision is logged with full reasoning for audit.

  • Live CRM lookup at routing time — never stale ownership data
  • Territory-based, CRM ownership, product-interest, and round-robin routing
  • Conflict resolver — detects when two reps claim same account
  • Routing audit log with full decision reasoning
  • Graceful degradation — queues for review if no rep matches
  • Performance-based routing to top closers for high-value leads

How It Works

What goes in, what comes out.

Inputs

  • Qualification score and level
  • Lead company and contact data
  • CRM account ownership data
  • Rep availability calendars
  • Territory configuration
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Routing Agent

Outputs

  • Assigned rep ID and name
  • Routing method used
  • Routing confidence score
  • Audit trail with reasoning
  • Fallback rep (if primary unavailable)

Part of These Teams

This agent is included in the following pre-built teams.

Get notified when Routing Agent launches

Routing Agent is expected undefined. Join the waitlist to be first in line.