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ActiveProperty ManagementPer-door pricing

Paula AI

24/7 maintenance coordinator that never drops a call

📞Voice💬SMS📷Photo Analysis

Skills & Proficiency

AI-measured proficiency scores across core competencies.

Voice Triage & Intake95%
SMS Troubleshooting90%
Vendor Dispatch88%
Bilingual (EN/ES)96%

What It Does

Paula handles maintenance requests from intake to resolution — answering calls, triaging emergencies, dispatching vendors, and keeping tenants updated in real-time. She works 24/7/365, speaks English and Spanish, and never drops a call. From voice triage to vendor dispatch, Paula replaces after-hours answering services and reduces response times from hours to seconds.

  • Voice triage and intake — answers maintenance calls 24/7 with natural conversation
  • SMS troubleshooting with guided diagnostic steps
  • Photo analysis for damage assessment and categorization
  • Emergency auto-escalation to on-call staff in under 60 seconds
  • Vendor dispatch — matches the right vendor, sends the job, tracks acceptance
  • Work order creation, tracking, and closure
  • Bilingual support (English and Spanish) with 96% fluency
  • Real-time tenant status updates via SMS

How It Works

What goes in, what comes out.

Inputs

  • Inbound voice call or SMS message
  • Tenant and property identification
  • Maintenance request details
  • Photo attachments for damage assessment
  • Vendor availability and skill data
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Paula AI

Outputs

  • Triage classification (Emergency / Urgent / Routine)
  • Work order with categorized issue
  • Vendor dispatch notification
  • Tenant status updates (SMS)
  • Resolution confirmation and satisfaction survey

Works Great With

Combine this agent with others for a complete pipeline.

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Coming SoonSales

Scheduling Agent

Book meetings in conversation, not on a form

  • Conversational booking — no booking page ever shown
  • Natural language time parsing ('Tuesday afternoon' -> 3 specific slots)
  • Instant confirmation with calendar invite + SMS in under 30 seconds
💬SMS📱WhatsApp💭Chat📧Email
Pricing TBAView details →
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Coming SoonSales

Follow-Up Agent

Close the gap between call and next action

  • One-click send from Slack — rep approves or edits, never writes from scratch
  • CRM auto-update — no rep action required for activity logging
  • Deal stage intelligence — AI recommends stage based on conversation signals
🔔Slack📧Email
Pricing TBAView details →
🏢
Coming SoonQ1 2027Leasing

Jordan AI

Leasing agent that never misses a lead

  • Rental inquiry response within seconds
  • Tour scheduling with calendar coordination and reminders
  • Applicant pre-screening against property criteria
📞Voice💬SMS📧Email💭Chat
Pricing TBAView details →

Part of These Teams

This agent is included in the following pre-built teams.

Active1 agent

Property Management Team

Paula AI handles maintenance requests from intake to resolution — answering calls, triaging emergencies, dispatching vendors, and keeping tenants updated in real-time. 24/7 bilingual voice + SMS.

Property ManagementMultifamily OperatorsSingle-Family Portfolios

Calls Resolved Without Dispatch

15-30%

View team details →

Get Paula AI with your AI team

This agent is included in every seat. Book a call to get started with your niche team.

Book a CallView Pricing