Paula AI
24/7 maintenance coordinator that never drops a call
- Voice triage and intake — answers maintenance calls 24/7 with natural conversation
- SMS troubleshooting with guided diagnostic steps
- Photo analysis for damage assessment and categorization
24/7 AI maintenance coordinator — from $2/door/month. No per-seat pricing.
Maintenance Intake & Triage
Paula is a 24/7 voice and SMS triage and dispatch system for property management, B2B equipment repair, and field service operations. She handles inbound maintenance calls and SMS in English and Spanish, triages by urgency (routine to emergency), dispatches the right vendor based on category and availability, tracks work order progress, and keeps tenants updated throughout. Paula resolves 15-30% of calls without dispatching a vendor by guiding callers through simple troubleshooting steps.
24/7 voice and SMS intake, urgency classification, tenant troubleshooting
Key performance improvements you can expect from this team.
15-30%
Calls Resolved Without Dispatch
24/7 Bilingual
Coverage
$2/door/mo
Starting Price
$10,000
Implementation
Each agent handles one step of the pipeline with full specialization.
Paula is priced per door, starting at $2/door/month. Book a call to discuss your portfolio.
Save $1,000 on implementation with a testimonial or referral